Terms of Use

Our policy for protecting your personal data is used to establish a relationship of trust between you and our services, to provide you with a positive experience, in a completely transparent manner. 

With this policy, we will take into account your requirements and conform to your expectations. 

To respect your confidence, OPTIMAREST SAS guarantees primordially respect of your personal data and the privacy of our customers (hereinafter "Your data"). 

For complete transparency to you, to guarantee the safe use of our website https://optima-flex.com available in all versions and related applications (hereinafter the "Site https://optima-flex.com"), We provide the way we use your data, so that our services are always consistent with respect to your rights. This way, we ensure the security and confidentiality and non-alteration of your privacy and your data, that through all of our platforms. 

Our policy and ourselves guarantee that all necessary precautions to protect all your data against disclosure, loss or alteration of these are taken. That's why we provide you with all the elements allowing you to easily understand how we use your data. These data will be kept only the time necessary for the management and treatment determined. You can, of course, and at all times have access to your data and change them, since they will be available on your personal space on our site https://optima-flex.com

To this end, we strive to take all necessary steps in order to comply with the law on data protection. 

So, here undersigned OPTIMAREST SAS agrees with that policy of protecting your personal data to comply with the basic principles of general European regulations and the French law on personal data protection, by providing you with information about the existence and modalities of data processing applied here (paragraph 3), the rights that you have related to your data, and by applying these rights ourselves (paragraph 6 and 10). Any information relating to possible transfers to a third country or the recipient is also made available, and the retention time of the data collected (paragraph 5) and security measures (paragraph 9).

  1. WHO ARE YOU ?

When we talk about "you" in this Privacy Protection Policy is simply because it is directly related to you and respect you as a customer of SAS OPTIMAREST if you ordered on https: / /optima-flex.com, customer of OPTIMAREST SAS, if you've created an account, but you did not order products or services, or have sailed as a visitor to the site https: // optimal-flex.com without so far have created customer account or placed an order.

  1. WHO ARE WE ?


OPTIMAREST SAS is a company with capital of 50 euros, registered with the Trade Register of Companies of Toulouse. OPTIMAREST SAS, publishes the website https://optima-flex.com and implements, as such, different treatments of your data as Head treatments.

3. IN WHAT AIM DO WE USE YOUR DATA?

3.1. When do we collect your personal data? 

Your personal data may be collected if you visit https://optima-flex.com, if you create an account on the website https://optima-flex.com, you order one of our products or services or agreed to be a member of our newsletters (SMS, emails).

Your personal data is used to offer a more personalized experience. We can best process your orders, provide suitable payment options, prevent fraud, conduct the necessary refunds, and manage our customer reviews.

3.2. Your browsing the Site https://optima-flex.com . To enable you browsing https://optima-flex.com site, we treat your data with legal basis for it, your consent.

3.3. The processing of your orders

To take care of your orders and process them, we use your data. The use we make of it is used to manage mediation, customer relationship (and that through social networks), our after-sales service and remote sales, actions relating to the management of marketing and business development https://optima-flex.com for the site and for the management, delivery and transport orders. The execution of the contract between both parties (you and us) is the legal basis for the processing of such data. The legal obligation to OPTIMAREST SAS is the legal basis for processing, regarding the management of the product recall. Your consent or our legitimate interest, as applicable, the legal basis of the processing for marketing activities and business development. 

3.4. Payment in installments

For orders concerned by the payment in installments and for some customers, your data is processed in order to offer you this type of payment. The implementation of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis of the processing of your bank details. 

3.5. Customers' opinion

To share your opinion with our customers and visitors as well as allow you to leave your opinion on the site https://optima-flex.com we use your information on the legal basis of your consent or legitimate interest. 

3.6. Recovery of payments and the fight against fraud

To enable the collection of payments and the fight against fraud, we use your data. Through this, we can also guarantee the security of payments. The application of this contract between the two parties and the legitimate interest of OPTIMAREST SAS as the controller, the legal bases of this treatment.

3.7. The advertising of OPTIMAREST SAS management operations

The advertising sales operations OPTIMAREST SAS are managed through the use of your data. This will help increase our data customers and prospects, to manage the maintenance and prospects of technical, trade statistics and studies of advertising campaigns, the update of the organization's prospecting files in charge of management of oppositions to telephone solicitations, the solicitations, the implementation of our contests and sweepstakes or other promotional operation to end except money and chance online games. The legal basis of the comments referred to above are the consent of the user or the legitimate interest of OPTIMAREST SAS.

  1. WHERE YOUR DATA?

Your data is transmitted to several internal services OPTIMAREST SAS They are not sent to third parties, except in the situations specified below: 

In order to process your orders, your personal data can be transmitted to several providers whose specializations are banking, customer relations, the after-sales service, delivery, software development, site management or the provision of guarantees or insurance. 
For the implementation of the payment in x time, your data may be shared with providers as centers of payment and transaction (banks ...), or call center for business process management or experience customers or for customers notice, a collection manager and customer review treatment. The advertising sales OPTIMAREST SAS turn is managed by your data to clients in governance and advertisers.

5. DATA RETENTION 
The data OPTIMAREST SAS harvest are kept only for the time and assistance with the implementation and fulfillment of the operations mentioned in paragraph 3 of our privacy policy. 

We maintain for a time certain data collected by OPTIMAREST SAS: 

In current archives for leads during 3 years from the last contact the customer (so they are searchable by OPTIMAREST SAS services). We do not perform intermediate storage of such data (regarding administrative data representing interest for certain services, like litigation, retention periods are established by the applicable statute of limitations). 

Regarding our orders, your data will be archived in the current archives for 5 years from the end of the use of customer orders, and in the intermediate archives for 5 years from the end of the current archives conservation. It is the same for clients. 

About bank data, they are stored in the current records for the duration of validity of the credit card (plus one day). There is no intermediary archiving performed for bank data. 

Cookies and their use and period are detailed in paragraph 7 of our policy.

  1. EXERCISE YOUR RIGHTS


6.1. You are entitled to request access, modification and rectification of your data.

6.2. You are entitled to claim limiting your data processing. Important note: for this you need to challenge the accuracy of your personal data during the appropriate time for us to check the conformity of the latter. Or, in the event you feel that our use of your personal data is illegal and you claim a limitation of their use, not a deletion. We no longer need to use your data vis-à-vis the goals mentioned in paragraph 3, but your data is still useful for the establishment, exercise or defense of your rights in court, 

6.3. You are entitled to demand the deletion of your data. If you demand the deletion of your personal data, OPTIMAREST SAS will still have the opportunity to retain the intermediate archive format for the time required to meet its legal obligations, accounting and tax.

6.4. You are entitled to claim the exercise of your right of objection face treatments exploited for commercial prospecting. If prospecting email, you are entitled to request modification or unsubscribe newsletters by making a click on the hyperlink "unsubscribe" available in all newsletters, or by browsing directly to the contact page https://optima-flex.com website. If prospecting by SMS, it is possible to unsubscribe by sending SMS the word "STOP".


6.5. You are entitled to pass postmortem prerogatives on the conservation, deletion and disclosure of your personal data. In the absence of such prerogative, your successors and heirs have the opportunity to communicate with SAS OPTIMAREST to have access to the uses of these data and allow an "organization and settlement of the estate of the deceased" and / or close the account on the site and / or request non-continuation of the processing of personal data. You can also apply for non-disclosure of your data to third parties for death.

6.6. You are entitled to claim your right to portability.

6.7. You are entitled to withdraw your consent for the realization of treatments based on this legal basis. Important note: If you decide to withdraw your consent it will not have effect on the legality of the use made before your withdrawal of consent. 6.8. You are right when you want, bring a complaint before the competent supervisory authority (in France, the CNIL: www.cnil.fr). To exercise your rights, thank you to send your complaint (along with your email, name, copy of your ID and address) to the delegation of protection OPTIMAREST SAS data via the page  https : //optima-flex.com/pages/contact-us. Within a period of one (1) months after the date of receipt of the claim, we will send you a response.

  1. COOKIES


7.1. What is a cookie ? When browsing a website as OPTIMAREST SAS site, so it can, depending on your choice, insert your receiver (computer, phone or tablet), through your browser, a text file. This text file is called COOKIE. This cookie then allows the website as  https://optima-flex.com/ during the prescribed time of validity or registration cookie identifies your receiver used when making another visit. Only the issuer of a cookie is likely to read or modify the information contained in this cookie.

7.2. What are cookies on 3_URL? We can classify different types of cookies by categories. They are to some issued by OPTIMAREST SAS and its contractors, but some may come from third parties. 

7.2.1. Cookies issued by OPTIMAREST SAS and its suppliers There are several types of cookies that may be on your transmitter when you are browsing our website:

7.2.1.1. Cookies "Essentials" In order to access our site, "essential" cookies are necessary, they are used for example to be able to perform the order. If they were not present, you may encounter problems navigating the site and be unable to place orders. The 'essential' cookies also enable SAS OPTIMAREST follow its activity. They can be inserted on your transmitter OPTIMAREST SAS or its providers. 7.2.1.2. Cookies "Analytics and Personalization" Cookies "Analytics and customization" are not mandatory, they will enable us to facilitate your research, optimizing your experience with us, 

7.2.1.3. Cookies "Advertising" Advertising cookies are displayed in the spaces advertising on our site. The advantage for you is that your navigation time is best optimized through the presentation of offers and relevant advertising to you. For this, the "advertising" cookies will target your needs in real time and offer you advertising content suited to your needs and centers of interest of the moment, through recent browsing history on your other sites. This avoids to present advertising content without interest to you. At the same time, OPTIMAREST SAS prefers to see its offerings and advertisements offered to users who are interested in them. 

7.2.2. Cookies issued by third parties Third parties using cookies on our site use it for their own policy to protect privacy. These cookies are not required for the use of our site.

7.2.3. Cookies issued by integrated third party applications to our site whilst browsing our website, we can include it in computer applications from a third party, to offer you the opportunity to share content and / or review from our site with others, such as when you click on the 'share' buttons or "like" that come from social networks. These social networks can then identify through these buttons you even if you do not have them used in your site navigation. You can do that if their at your last browsing the site you were connected in parallel or active on your transmitter to your social network. We do not control the applications they use, or the data they have. To learn more about using your data and advertising content, you can go on your social networks and view their data protection policies. You should then be able, through these policies, manage your settings as user accounts on each social networks where you are registered.

Life protection policy of the aforementioned private social networks, click on the social network of your choice: 
Facebook: https://fr-fr.facebook.com/privacy/explanation 
Twitter: https://twitter.com/fr/tos 
Google+: https://policies.google.com/terms?hl=fr 

Concerning our advertising agency, we remind you, as mentioned just before, all our advertising spaces may contain cookies from third parties (advertising behind the presented advertising providers thirds of advertising ...). They can with cookies and during the prescribed time of validity of these, serve ads to places made available for advertisements of third parties, identify the number of content they offer in our areas, know the audience those ads and clicks; thanks to that they can claim the amounts owed to them and establishing their statistics. They also know that your transmitter is the one having previously visited another site containing one of their commercials, so you target and personalize their content if necessary. 

7.3. The options offered by your browser (Internet Explorer, Firefox, Google Chrome, etc.). 
Your browser contains many options available and you can adjust to your preference. Through this, you can then accept or reject cookies on your transmitter. 

However, if you make the choice to accept the registration of these cookies on your transmitter, then, when you visit websites or content with these cookies, they will be automatically saved to your transmitter. 

Depending on your preference, you can choose to activate a reminder redemandant you whether you accept or decline cookies before recording their potential, or deny each time this cookie stored on your transmitter. 

However, it is important to emphasize that the choices you make in this setting may be able to modify or alter your Internet browsing or on certain sites or services that require use cookies (as to order on our site example). 

Assuming you prefer to refuse cookies on your transmitter or delete those already registered, we assume no liability for the consequences of altering the operation of our services, which come from the inability of our services to save or have access to the cookies that are used for their operation.

7.3.1. How to choose your options depending on your browser?


You have different options and choices available depending on your browser. To get more, you can consult the help menu of it. 

Internet Explorer ™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies 

Safari ™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale= en_US

Chrome ™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

Firefox ™: http://support.mozilla.org/fr/kb/Activer%20et% 20d% C3% A9sactiver% 20les% 20cookies 

Opera ™: http://help.opera.com/Windows/10.20/fr/cookies.html 

  1. TRANSFERS OUTSIDE THE EUROPEAN UNION


Most of the time, your data is preserved within the European Union. 

However, when our providers are located in countries outside the European Union, we share some of your data to third countries, as with third countries where the European Commission has not assessed the level of compliance. 

In this case, we need to make this data sharing is done in accordance with the attached regulations and that protection of your privacy and your fundamental rights is guaranteed (with for example the use of contractual clauses European Commission). 
The delegation to data protection can, if you so request, give you more information about the data transfer. 

 

  1. SAFETY MEASURES

Thanks to the technical and organizational measures we take, we can guarantee a consistent level of security risks to the rights and freedoms of individuals vis-à-vis the issues discussed in section 2. For this, we consider the origin, scope, context, the cost and the state of knowledge, the purposes of treatment, but also the risks identified. 

In addition, we are level with the security standard PCI DSS Payment Card Industry, reflecting our commitment in terms of security.

 

  1. PROFILING AND AUTOMATED DECISION


Due to the automated processing that we use (profiling for example), you are subject to the legal effects which affect you. All this is essential to the conclusion or performance of the contract between you and us. This is how we can offer and perform customer identification and automation "payment in 4 x". The foundations of this operation are adjacent to the analysis of different variables on the type of products, services ordered, or customer profile. 

If the risk is assessed with these statistics as too large (fraud / unpaid), then this payment will not be offered. 

However, if you wish, you can get a human intervention that decisions are automated, so you can review and / or object to the automatic decision.